White Glove Delivery services offer a better customer experience than the standard delivery. A typical White Glove service provider will carry the items into your home or business. This includes moving the item up or down stairs or through hallways to get to its final destination. Once the item is inside, delivery professionals will assemble it and remove any packing materials. For appliances, white glove delivery often involves installation as well as the removal of old appliances.
White Glove deliveries are designed for shipments that require special attention that the standard carrier does not offer. With White Glove couriers, the shipment will be professionally packaged, secured on the truck for safe transport, and delivered to the location to where the shipment needs to go. The drivers will deliver an item into a home or business, place it in the desired location and remove any packaging materials.
Many different final mile delivery providers claim to provide White Glove services but may fall short in going the extra mile. A good white glove delivery courier should be able to answer the following questions.
- Can I arrange a time and date, or will I be assigned a delivery time?
- Will the delivery professionals carry the item into my home?
- What steps will the delivery professionals take to protect my flooring?
- Will the delivery professionals carry the item up or down stairs? (if applicable)
- Will the delivery professional clean up after themselves and remove any packing material?
- Will the delivery professional assemble the item?
If you need White Glove Delivery service contact Werner Final Mile at 1-800-231-9829 to get started!
Werner specializes in final mile logistics of mattresses, furniture, appliances, fitness equipment, store fixtures and other heavy goods that require two people to deliver beyond the typical LTL experience. Hauling away used mattresses or appliances also can be arranged.
Werner offers a total transportation solution where the pick up is direct from the manufacturer or vendor and delivers to the end user using our Final Mile delivery solution. Or, for simpler applications the account ships direct to the Werner Final Mile terminals which deliver to the end consumer.
White Glove Delivery or Threshold Delivery is just inside the residence or commercial location to the first room with no unpacking or assembly and no debris removal included.
Complete visibility by the last mile carrier from order registration to proof of delivery is provided to the consumer reducing buyer’s remorse and improving the overall customer experience. This translates into fewer inbound calls to you and measurably improves the possibility of repeat sales.
In today’s consumer environment, returns are an integral part of your strategy for delivery. The ability to provide a quick, comprehensive and reliable pick up from your consumer may save future sales. Proactive communication with an unsatisfied consumer to set up a prompt return is vital to your consumer offering. Once the goods are picked up from the residence, Werner can provide storage, arrange to return them to the vendor or manufacturer, dispose or donate to a local charity.
At Werner, our reputation is everything to us, so we understand that representing you as the final touch in the retail supply chain is one of our greatest privileges.
Call Us Today !
Contact Us Online!
