Complete visibility by the last mile carrier from order registration to proof of delivery is provided to the consumer reducing buyer’s remorse and improving the overall customer experience. This translates into fewer inbound calls to you and measurably improves the possibility of repeat sales.
In today’s consumer environment, returns are an integral part of your strategy for delivery. The ability to provide a quick, comprehensive and reliable pick up from your consumer may save future sales. Proactive communication with an unsatisfied consumer to set up a prompt return is vital to your consumer offering. Once the goods are picked up from the residence, Werner can provide storage, arrange to return them to the vendor or manufacturer, dispose or donate to a local charity.
At Werner, our reputation is everything to us, so we understand that representing you as the final touch in the retail supply chain is one of our greatest privileges.