White Glove Delivery Service of large or heavy items is provided through our Werner Final Mile logistics solution. Werner Final Mile provides nationwide “last mile delivery” service using two uniformed associates operating a liftgate straight truck, servicing over 42,000 zip codes in the continental U.S. and providing nationwide coverage in Canada. Our final mile logistics team provides professional white glove, room of choice and threshold deliveries to your residential and commercial customers. We have one of the lowest damage claim rates in the industry and utilize our proprietary technology to provide visibility throughout the life of the shipment. This technology allows us to address delivery issues while our personnel are at the pick-up or delivery location.
The training and professional “soft skills” of our final mile personnel create a safe and confident experience for your consumers. Our inside residential delivery experience provides an advantage over other delivery providers by reducing the consumer’s anxiety and providing technical expertise when delivering your products.
Werner specializes in final mile logistics of mattresses, furniture, appliances, fitness equipment, store fixtures and other large and heavy goods that require two people to deliver. Removal of used mattresses and appliances is also available.
We Deliver:
Threshold Delivery places the product inside the residence or commercial location to the first room with no unpacking, assembly and no debris removal included.
White Glove delivery includes delivering to the room of choice, product unpacking, assembly, and debris removal.
Werner offers a door to door solution. Our service starts with picking up orders at your facility and ends with a successful Final Mile delivery at your client’s homes or businesses. Another option is to ship your orders to our Final Mile locations using your own transportation network and we will execute the consumer Final Mile delivery.
All deliveries include arranging a delivery appointment, call ahead notifications and text alerts, two uniformed delivery personnel, lift gate and residential service all in one easy rate structure.
A tracking link is sent to the consumer to provide visibility and shipment status is provided to the consumer. This visibility reduces inbound calls related to each delivery, reduces uncertainty, and improves the overall customer experience.
Once the goods are picked up from the residence, we provide options that include storage, arranging to return the order to the vendor or manufacturer, and disposal or donation.
At Werner, our reputation is everything to us, so we understand that representing you as the final touch in the retail supply chain is one of our greatest privileges.
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